Where You Feel Like Home
Hotel & Serviced Apartment

Check In & Check Out Policies

Official check-in time : 2 pm
However, we will make every effort to accommodate any guest arriving earlier subject to room availability.
Check-out time : 12 pm.
Special request for late check-out :
– Free of charge untill 2PM subject to availability,
– 50% surcharge on room rate if you wish to keep your room till 6 PM,
– 1 night full charge to keep your room after 6 PM.

Late check out after 1200 hours (12 PM) is subject to room availability only. Please verify with receptionnist if possible. Or we keep the right to surcharge you a late check-out without permission.

A half-day room charge is applicable for day used room : occupancy between 2PM and  6PM.
Room occupied beyond 1800 hours (6.00 PM) will be charged at full rate.

General Terms of Sales

All reservation might be ensured by a credit card (VISA, Mastercard or Union Pay). Sorry we do not accept American Express.
No upfront deposit. Your credit card is required to guarantee the bookings only. We wil not debit it, just in case of late cancelation or no-show. Payment is made upon check-in at the hotel.
You are able to pay by card, or cash : USD or Khmer riels.
All our room rate included breakfast, and taxes.

Cancelation policies 
Reservations not guaranteed may be released 72 hours before arrival. Guaranteed reservations cancelled less than 72 hours prior to arrival will be subject to one-night penalty. In order to avoid cancellation charges, you have to advise a cancellation notice via facsimile or email. A cancellation number will be advised to you.

Children Policies
We provide baby cot/crib for free upon request for infant aged between 1 month and 3 years old.
Complimentary accommodation will be provided for a maximum of 1 child less then 5 years of age sharing the same bed with their parents on the existing bed.
Breakfast will apply at US$4 net /kid between 5-12 years old. Otherwise extra bed can be arranged at USD 20nett per night with breakfast including.

Chateau The Meliya Hotel Rate Guarantee
Chateau The Meliya has the best Internet rates guaranteed – we’re unbeatable. Simply book your room here on our official website and if you find a lower published rate for the same hotel and accommodations for the same dates at any other qualified online source, be sure we will be happy to apply the best for you in direct.
Please send us an email <reservation@chateauthemeliya.com> within 24hrs of your booking and attached us with the printed-screen of the rate.

Modify Reservation
Any of your Online reservation can be modified via this LINK otherwise, contact our Reservation team for further details and assistance: reservation@chateauthemeliya.com

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